Who We Are
What information do we collect about you?
We collect information provided by you when you contact us, make an enquiry or place an order for products or services. We also collect information when you complete customer surveys, comment on social media or blog posts or provide feedback.
Google Analytics website usage information is automatically collected using cookies.
We don't collect any sensitive personal data.
How do we use your information?
We'll use your information to process your orders and provide the services or information requested.
We don't share your information for marketing purposes with anyone else.
We use Google Analytics (GA) to track and understand the use of this website (to see, for example, how many people use this website, how they found it and which pages they view most). We make improvements to the website based on this knowledge. GA doesn't personally identify you to us. It records your IP address, but doesn't grant us access to it.
On what lawful basis do we process your information?
When we supply goods, services or information you've requested, our lawful basis for processing your personal information is as a contract with the individual (that's you).
We may also process your information on the basis of legitimate interests (improving and developing our products and services). For example, reviewing details of your service and any questions you asked us will help us develop better services in future.
Finally, we may need to process your data on the lawful basis of compliance with a legal obligation. For example, for accounting purposes, an audit, to help prevent fraud, or if required to do so by law.
For how long will we retain your information?
We may keep your personal information for at least 6 years for legitimate business purposes and to comply with the law. We may also store archived copies of electronic information on backups indefinitely.
Who will your information be shared with?
Otherwise, we don't rent, sell or share your personal information with other people or companies except to help prevent fraud, defend legal claims or if required to do so by law.
Under EU data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent. For more details see: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
To exercise any of your rights, please email us with your request at email@example.com and we'll try to respond within one month. We reserve the right to refuse or to make a reasonable charge if your request is manifestly unfounded, repetitive or excessive.
If you ask us to delete any personal data we hold about you, please be aware that this doesn't include any data we're obliged to keep for administrative, legal, or security purposes.
If you're unhappy with any aspect of how we collect and use your data, you've the right to complain to the Information Commissioner's Office at www.ico.org.uk, though we'd appreciate it if you could contact us first with any complaint so that we can try to resolve it for you.
Cookies are small text files placed in browser directories on your computer. The website uses them for Google Analytics (for website statistics) and to make your browsing experience more efficient and enjoyable. You can set your browser not to accept cookies, but you may find that some website features don't function as a result.
We have physical and electronic safeguards in place to protect personal information about you against theft, tampering, and misuse (electronic or otherwise).
This website contains links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy policies.
Changes to this privacy notice
We'll update this page as legislation or industry developments require. We won't explicitly inform you of this unless there's a major change we think you should be aware of, so you may wish to check this page occasionally. Last updated on 2 May 2023.