Approved Workshop Scheme (AWS) Member
The Approved Workshop Scheme is a name you can trust. It's a joint enterprise between the NCC (National Caravan Council), The Caravan and Motorhome Club and The Camping and Caravanning Club. The AWS is the only scheme supported by all of the major UK tourer and motorhome manufacturers.
Approved Touring Caravan & Motorhome Servicing
Since its inception in 1978, the AWS has become the UK's largest group of independently assessed workshops and is seen as the benchmark for motorhome and touring caravan servicing in the UK. There are currently over 500 fixed and mobile Approved Workshops across the UK, of which Mobile Camper Care is one. In order to be accepted and to remain on the Scheme, all workshops must pass an annual inspection by a team of independent assessors and must comply with the Scheme's rigorous standards. So you'll know that the right things are done, by the right people and to a high standard.
Why Use an Approved Workshop?
Approved Workshops are run by fully qualified caravan and motorhome servicing professionals. There currently over 500 mobile and fixed base workshops in the scheme spread across the whole of the UK. Mobile Camper Care has been a member since 2019.
Using an Approved Workshop gives you peace of mind that the technician working on your tourer or motorhome is qualified to the required standards. They will normally guarantee all repairs for a minimum of six months and take all reasonable steps to protect the validity of any unexpired warranties.
Along with the requirements for technicians, each workshop must also meet high standards of competency (the formal qualifications of the technician) and comply with an industry Code of Practice. This means that all Approved Workshops will:
- Display a detailed list of prices and labour rates (see my price list here)
- Provide an estimate for any additional servicing or repair work over £150
- Give a realistic estimated time for completion and collection
- Use genuine spare parts where available
- Ensure all work is carried out using skill, care and professional judgement
- Always provide you with a check list of work done
- Not start work without your express authority
- Contact you for authority to continue if additional work is identified
- Notify you in writing of faults which are not rectified, with an honest assessment of the urgency of the repairs required
What Happens if I am Not Satisfied With the Service Received?
Every workshop in the scheme has demonstrated a positive approach to customer complaints and has in place a clear and simple customer complaints procedure. However, in the unlikely event of a more serious complaint that is not resolved in this way, the Approved Workshop scheme operates an Informal Dispute Resolution Service (AWSIDRS), which is free to the consumer, to help resolve disputes. In addition you have the reassurance that the Approved Workshop Scheme is backed by the NCC, The Caravan and Motorhome Club, The Camping and Caravanning Club and all major tourer and motorhome manufacturers.
What the AWS Means for You and Your Caravan, Camper or Motorhome
My AWS badge means that my mobile workshop meets rigorous standards and complies with all the necessary professional and technical requirements. Because I abide by the Approved Workshop Scheme's strict code of practice, you can expect excellent customer service when you hire me. You can be confident that I'm qualified to required standards, my repairs are guaranteed, and any active warranties are protected.